The EWQ Master Unit collects all events and data on its MicroSD-memory card. This data is then generated into reports that can used to increase sales and optimize customer flow. The reports are viewed using any web browser. After entering the user name and password, the report(s) type and time interval(s) are selected. The Master Unit generates the report(s) into either html- or csv-format. The reports can be analyzed on the browser’s window or downloaded onto the computer, where they can be modified using for example a table program.
Using EWQ- reporting the following information is available:
- average customer waiting time for each service group
- served customers per service point and group (date/time)
- key figures per service point
- number of customers (date/time)
- customers that have left the queue (not served)
The Online-window indicates the queue situation and waiting time for each service group. It also shows the active service points. The Online-window is usually used by managers to follow the customer flow.
red = not active
gray = not in use
EWQ System Components
Call +358 (0)207 414 680 or find your nearest EWQ Authorised Reseller
Service maintenance information & EWQ manuals