Helsinki Pawn Store

Helsinki Pawn Store

Helsinki Pawn Store, established in 1882 is specialized in pawn broking and auctioneering.

There are 13 pawn stores across Finland, the latest opened in April 2016. The customer service in the shops is similar to banks and to ensure the privacy, there is a queue management system in every office.

The EWQ Wireless Queue Management System releases the customers from queuing and improves the customer service experience. The system includes one service group, the wireless and elegant EWQ-EL ticket unit, the bright EWQ Customer Display and the EWQ Service Point Terminal.

EWQ creates additional sales opportunities

“Thanks to the EWQ Wireless Queue Management System, we can offer our customers high privacy. Instead of standing in the line, the customers can wait for their turn peacefully and explore our products. This creates excellent additional sales opportunities. When the customers’ turn comes, the EWQ Customer Display will inform the customer by blinking a bright number and at the same time makes a signal tone.

Our EWQ System includes one service group which is suitable for us. When the number of service points grow, it is easy to expand the system and start using for example the EWQ Service Point Display. I’m sure we are going to expand shortly, because our volumes will grow with the new subway and bus terminal.”

The benefits of wireless technology

“We are really satisfied for the service that Eurosec provides. The installation was fast and the system was ready for use straight away. We also got good instructions and training. Both employees and customers have told me, that the EWQ-EL Ticket unit is simple and easy to use.

The system doesn’t need electricity so it is completely wireless. This enables us to place the ticket unit alongside entrance, which is the best location for customers to take a number. In addition, we can move the ticket unit or the display, if needed our self.”

High standard quality for a sensible price

“Overall, the EWQ Wireless Queue Management System is perfect for us. We got very high standard and Finnish quality for a sensible price. I’m sure that we are going to use the EWQ Wireless Queue Management System also in our coming offices!”

Riku Pyrrö

Office director, Helsinki Pawn Store

The EWQ Customer Display will inform the customer by blinking a bright number and at the same time makes a signal tone.

Wireless technology enables to place the ticket unit alongside entrance, which is the best location for customers to take a number.

Sales

Call +358 (0)207 414 680 or find your nearest EWQ Authorised Reseller

Support

Service maintenance information & EWQ manuals