K-citymarket Koivukylä

Hypermarket K-citymarket Koivukylä has been using EWQ Queue Management System for years. When the old customer service point and post office was renovated, the EWQ-system was updated at the same time. The old ticket unit was replaced with a new digital EWQ Touch ticket unit, which provides screen area for variety of tailored interfaces and marketing media.

Choosing the EWQ-system was obvious to store owner Janne Rinne, because it is very important that the environment is modern and as customer friendly as it can be. With EWQ-system, the busy customer service point’s and post office’s operations are now organized and fluent. Moreover, EWQ-Touch is offering an excellent opportunity for new customers and more sales.

EWQ-Touch is a professional choice for queue management

“Before we opened the post office, I explored other offices and how they had executed the customer service and queue management. Unfortunately, too many places were messy and unfriendly for customers. The ticket units were full of tags including Lotto, cigarettes, post stamps and other info.

This was the most important reason, why we chose EWQ-system and EWQ-Touch ticket unit. The big digital display is the best way to show both service groups and service information. This gives a professional image of our customer service and whole store.”

Amazing opportunity to sell more

“EWQ-Touch is located at the best selling place, because over 5000 customer a week, pick a queue number there. We can show campaigns, weekly lottery pots, food offers and all kind of marketing material, which get the customers do their grocery shopping in our store.

In future, we are going to add big digital signages outside our store to intensifying the marketing.”

Janne Rinne

Store Owner, Vantaa/K-citymarket Koivukylä

With EWQ-system, the busy customer service point’s and post office’s operations are now organized and fluent.

EWQ-Touch is offering an excellent opportunity for new customers and more sales.

Sales

Call +358 (0)207 414 680 or find your nearest EWQ Authorised Reseller

Support

Service maintenance information & EWQ manuals